{"id":181,"date":"2019-09-25T20:02:36","date_gmt":"2019-09-25T20:02:36","guid":{"rendered":"https:\/\/neomolly.com\/public\/?page_id=181"},"modified":"2019-09-26T14:29:08","modified_gmt":"2019-09-26T14:29:08","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/neomolly.com\/public\/language\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='\u2019English\u2019' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/public\/wp-json\/wp\/v2\/pages\/181' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-162-NT7Xe9nvtI' data-post_id='162'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tCreate your account\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"717\" src=\"https:\/\/neomolly.com\/public\/wp-content\/uploads\/2019\/09\/getting-started.png\" alt=\"\" class=\"wp-image-164\" \/><figcaption><strong>First, click on &#8220;Register daycare&#8221;<\/strong><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"714\" src=\"https:\/\/neomolly.com\/public\/wp-content\/uploads\/2019\/09\/Register-daycare-Step-1.png\" alt=\"\" class=\"wp-image-165\" \/><figcaption><strong>To create your daycare you first need to create an Admin account. You will then receive a verification email with a link.<\/strong><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"717\" src=\"https:\/\/neomolly.com\/public\/wp-content\/uploads\/2019\/09\/create-daycare.png\" alt=\"\" class=\"wp-image-166\" \/><figcaption><strong>You are now able to create your daycare based its Google Map name or address. <\/strong><\/figcaption><\/figure>\n\n\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=administration\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=english\">English<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-172-mxYNHXLXFt' data-post_id='172'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tRegistration issue\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1280\" height=\"720\" src=\"https:\/\/neomolly.com\/public\/wp-content\/uploads\/2019\/09\/Verification-failed.png\" alt=\"\" class=\"wp-image-174\" \/><figcaption><strong>If you take too long to click on the link in your email verification, you might receive this message. In this case send an email to: support@molly.com with your daycare name, admin email, date of creation and a description of what happened.<\/strong><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1280\" height=\"717\" src=\"https:\/\/neomolly.com\/public\/wp-content\/uploads\/2019\/09\/Registration-succesfull.png\" alt=\"\" class=\"wp-image-173\" \/><figcaption><strong>When everything is fine, you get this confirmation<\/strong><\/figcaption><\/figure>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=administration\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=english\">English<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-195-aovb7TqIn7' data-post_id='195'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow much does Molly cost?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>On the first of each month, you will be charged 1$ per child active in your daycare during the previous month.<\/p>\n\n\n\n<p>Note: If a child is deleted from your daycare before the 15th of the month, you will not be charged for that child on your next billing period.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=administration\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=english\">English<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-203-D3L4XcIowA' data-post_id='203'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tGetting an attendance report\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"900\" height=\"552\" src=\"https:\/\/neomolly.com\/public\/wp-content\/uploads\/2019\/10\/Kid_attendEn-copy.jpg\" alt=\"\" class=\"wp-image-204\" \/><\/figure>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=administration\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=english\">English<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-257-nDkRkFZtK0' data-post_id='257'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhy only 6 characters for the password?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>For security and encryption reasons, we chose a 6 character fixed length password. Letters ( in capital or small caps), numbers and special characters are accepted.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=administration\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=english\">English<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-258-E4KJlV5CLu' data-post_id='258'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow is a parent created and activated in my daycare?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>There are 2 ways of adding a new parent:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>By the parent: The parent needs to go to neomolly.com, click on &#8220;Register Parent&#8221;, fill the registration form and click on submit.  The account is then created but is not yet active. The daycare Admin receives the registration request and needs to activate the account before the parent is able to see any information.<\/li><li>By the Admin: Under &#8220;Manage Parents&#8221;, click on the square green icon to add a new parent. The Admin could choose to activate the account when creating the parent.<\/li><\/ul>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=administration\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=english\">English<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-262-IRtkRcdmzd' data-post_id='262'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow can a parent add a new child or a second parent?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>In the &#8220;Settings&#8221; section the parent can add anew child or a second parent by clicking on the square icon with the green background in the desired respective section (See illustration below). The registration form has to be filled and submitted. The Admin will then be able to receive the information and activate the child or second parent.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"600\" height=\"400\" src=\"https:\/\/neomolly.com\/public\/wp-content\/uploads\/2019\/11\/Parent_options-1.png\" alt=\"\" class=\"wp-image-263\" \/><\/figure><\/div>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=administration\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=english\">English<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-271-vxAeGSPrAP' data-post_id='271'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tI try to reset my password but it doesn&#8217;t work &#8211; I get &#8220;The session has expired. Try again.&#8221;\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>The reset password email you receive has a link that expires 15 minutes after reception.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Make sure you are using the latest password reset email that you received.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Verify your junk mail folder. The password reset email might be there.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>After clicking on &#8220;Forgot your password?&#8221;, Molly is asking for your email address. When you enter the email address make sure you enter it properly. Capital letters and lower case letters are treated differently so we should pay attention to it. For example, some smartphone are automatically entering a capital letter as the first letter you type and could lead to issue with reseting the password. You will then get a message saying that the session has expired.<\/li><\/ul>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=administration\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/i-try-to-reset-my-password-but-it-doesnt-work-i-get-the-session-has-expired-try-again\/?include_category=english\">English<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>L I try to reset my password but it doesn&#8217;t work &#8211; I get &#8220;The session has expired. Try again.&#8221; The reset [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-181","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/pages\/181","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/comments?post=181"}],"version-history":[{"count":1,"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/pages\/181\/revisions"}],"predecessor-version":[{"id":182,"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/pages\/181\/revisions\/182"}],"wp:attachment":[{"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/media?parent=181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}