{"id":178,"date":"2019-09-25T20:02:08","date_gmt":"2019-09-25T20:02:08","guid":{"rendered":"https:\/\/neomolly.com\/public\/?page_id=178"},"modified":"2019-09-26T14:29:08","modified_gmt":"2019-09-26T14:29:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/neomolly.com\/public\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='\u2019Fran\u00e7ais\u2019' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/public\/wp-json\/wp\/v2\/pages\/178' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-167-mXBLCyP42f' data-post_id='167'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tCr\u00e9er votre compte\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"721\" src=\"https:\/\/neomolly.com\/public\/wp-content\/uploads\/2019\/09\/Commencer-avec-Molly.png\" alt=\"\" class=\"wp-image-168\" \/><figcaption><strong>Cliquez sur &#8220;Enregistrer Garderie&#8221; <\/strong><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"721\" src=\"https:\/\/neomolly.com\/public\/wp-content\/uploads\/2019\/09\/Enregistrer-Garderie-Etape1.png\" alt=\"\" class=\"wp-image-170\" \/><figcaption><strong>Avant de cr\u00e9er votre garderie vous devez cr\u00e9er un compte administrateur. Vous recevrez alors un courriel de confirmation avec un lien.<\/strong><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"722\" src=\"https:\/\/neomolly.com\/public\/wp-content\/uploads\/2019\/09\/creer-garderie.png\" alt=\"\" class=\"wp-image-171\" \/><figcaption><strong>Vous pouvez maintenant cr\u00e9er votre garderie en fonction de son nom sur Google maps ou de son adresse postale.<\/strong><\/figcaption><\/figure>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=administration-francais\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=francais\">Fran\u00e7ais<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-175-CCYGB3E8PH' data-post_id='175'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tProbl\u00e8mes d&#8217;enregistrement\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1280\" height=\"717\" src=\"https:\/\/neomolly.com\/public\/wp-content\/uploads\/2019\/09\/echec-verif.png\" alt=\"\" class=\"wp-image-176\" \/><figcaption><strong>Si vous prenez trop de temps \u00e0 cliquer sur le lien du courriel de v\u00e9rification vous recevrez cette erreur. Envoyer nous un courriel \u00e0 support@neomolly.com avec le nom de votre garderie, votre nom d&#8217;usager, la date de cr\u00e9ation et un descriptif de votre probl\u00e8me.<\/strong><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neomolly.com\/public\/wp-content\/uploads\/2019\/09\/Enreg-comple\u0301te\u0301.png\" alt=\"\" class=\"wp-image-177\" \/><figcaption><strong>Si tout se passe bien vous devez recevoir cette confirmation.<\/strong><\/figcaption><\/figure>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=administration-francais\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=francais\">Fran\u00e7ais<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-191-mCUeM1n2pD' data-post_id='191'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tCombien co\u00fbte Molly?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>&nbsp;Le premier de chaque mois, vous serez factur\u00e9 1 $ par enfant actif dans votre garderie au cours du mois pr\u00e9c\u00e9dent.<\/p>\n\n\n\n<p>Remarque: si un enfant est supprim\u00e9 de votre garderie avant le 15 du mois, vous ne serez pas factur\u00e9 pour cet enfant lors de votre prochaine facturation.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=administration-francais\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=francais\">Fran\u00e7ais<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-205-cUOa98bZuB' data-post_id='205'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tAvoir un rapport de presence\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"900\" height=\"537\" src=\"https:\/\/neomolly.com\/public\/wp-content\/uploads\/2019\/10\/Kid_PresenceFR-copy.jpg\" alt=\"\" class=\"wp-image-206\" \/><\/figure>\r\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=administration-francais\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=francais\">Fran\u00e7ais<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-256-3csIoJkRhH' data-post_id='256'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tPourquoi seulement 6 caract\u00e8res pour le mot de passe?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Pour des raisons de s\u00e9curit\u00e9 et d&#8217;encryption, nous avons opt\u00e9 pour un mot de passe d&#8217;une longueur fixe de 6 caract\u00e8res. Les lettres (en majuscules ou minuscule), chiffres et caract\u00e8res sp\u00e9ciaux sont accept\u00e9s.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=administration-francais\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=francais\">Fran\u00e7ais<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-259-Ph6Jxn2pWp' data-post_id='259'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tComment cr\u00e9er et activer un parent pour ma garderie?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Il y a 2 options pour ajouter un nouveau parent:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Par le parent: Le parent doit aller sur neomolly.com, cliquer sur &#8220;Enregistrer Parent&#8221;, remplir le formulaire d&#8217;enregistrement et cliquer sur &#8220;soumettre&#8221;. Le compte est alors cr\u00e9\u00e9 mais n&#8217;est pas encore actif. L&#8217;Admin de la garderie re\u00e7oit la demande d&#8217;enregistrement et doit activer le compte avant que le parent soit capable d&#8217;acc\u00e9der \u00e0 de l&#8217;information.<\/li><li>Par l&#8217;Admin: Dans la section &#8220;G\u00e9rer Parents&#8221;, cliquer sur le l&#8217;ic\u00f4ne carr\u00e9 vert pour ajouter un parent. L&#8217;Admin peut choisir d&#8217;activer le parent lors de sa cr\u00e9ation. <\/li><\/ul>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=administration-francais\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=francais\">Fran\u00e7ais<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-260-w9Rck2paOU' data-post_id='260'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tComment un parent peut ajouter un nouvel enfant ou un second parent?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Dans la section &#8220;R\u00e9glages&#8221; le parent peut ajouter un enfant ou un second parent en cliquant sur l&#8217;ic\u00f4ne carr\u00e9 au fond vert dans l&#8217;espace respectif r\u00e9serv\u00e9 (voir illustration ci-dessous). Il suffit ensuite de remplir le formulaire d&#8217;enregistrement et de le soumettre. L&#8217;Admin sera alors en mesure de revoir l&#8217;information et d&#8217;activer l&#8217;enfant ou le second parent.<\/p>\n\n\n\n<div class=\"wp-block-image is-style-default\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"600\" height=\"403\" src=\"https:\/\/neomolly.com\/public\/wp-content\/uploads\/2019\/11\/Parent_options.png\" alt=\"\" class=\"wp-image-261\" \/><\/figure><\/div>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=administration-francais\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=francais\">Fran\u00e7ais<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-border_block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-272-cEEjKjIfPD' data-post_id='272'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >l<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tLa r\u00e9initialisation du mot de passe ne fonctionne pas &#8211; je vois &#8220;La session a expir\u00e9e, r\u00e9essayez&#8221;\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Le courriel de r\u00e9initialisation du mot de passe que vous recevez comporte un lien qui expire 15 minutes apr\u00e8s r\u00e9ception.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Assurez vous d&#8217;utiliser le dernier courriel de r\u00e9initialisation du mot de passe que vous avez re\u00e7u.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>V\u00e9rifiez votre bo\u00eete de courriel ind\u00e9sirable. Le courriel de r\u00e9initialisation du mot de passe pourrait s&#8217;y trouver.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Apr\u00e8s avoir cliqu\u00e9 sur &#8220;Vous avez oubli\u00e9 votre mot de passe&#8221;, Molly demande pour votre adresse courriel. Lorsque vous saisissez votre adresse courriel assurez vous de le faire correctement.  Faites attention, les lettres en majuscule ou en minuscule sont trait\u00e9es diff\u00e9remment. Par exemple, certains t\u00e9l\u00e9phones intelligents mettent automatiquement la premi\u00e8re lettre en majuscule ce qui peut poser probl\u00e8me \u00e0 la r\u00e9initialisation. Vous recevriez alors le message disant que la session est expir\u00e9e.<\/li><\/ul>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategories:\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=administration-francais\">Administration<\/a>\n\t\n\t\t<a href=\"https:\/\/neomolly.com\/public\/ufaqs\/la-reinitialisation-du-mot-de-passe-ne-fonctionne-pas-je-vois-la-session-a-expiree-reessayez\/?include_category=francais\">Fran\u00e7ais<\/a>\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>L La r\u00e9initialisation du mot de passe ne fonctionne pas &#8211; je vois &#8220;La session a expir\u00e9e, r\u00e9essayez&#8221; Le courriel de r\u00e9initialisation [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-178","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/pages\/178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/comments?post=178"}],"version-history":[{"count":2,"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/pages\/178\/revisions"}],"predecessor-version":[{"id":180,"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/pages\/178\/revisions\/180"}],"wp:attachment":[{"href":"https:\/\/neomolly.com\/public\/wp-json\/wp\/v2\/media?parent=178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}